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Create superagents with the right contact center tools
Highlights: High-performing agents will help enhance customer experience and boost the company’s bottom line. To create ‘superagents,’ management must provide agents with the necessary training and...
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Announcing RingCX: An intelligent, easy contact center solution
No matter the size of the organization, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX investment by...
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RingCentral’s top CX innovations: Fall 2023
In today’s macroeconomic environment, many businesses are struggling to find the balance between scaling and modernizing their business without overspending. And while no single technology is the magic...
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Making AI Quality Management a reality for any sized business with RingCX
No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviors can go unnoticed. Supervisors do their best...
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5 steps for implementing an IVA in your contact center
Working in the contact center space in the AI era, people often ask me about how RingCX is using AI to help customers and businesses. Naturally, the first thing that comes to mind when you combine...
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